Adoption
What percentage of companies use AI agents?
Short Answer
62% of organisations are at least experimenting with AI agents as of 2025, and 23% are scaling an agentic AI system in at least one function (McKinsey, 2025).
Key Facts
- 62% — of organisations are at least experimenting with AI agents (McKinsey, 2025).
- 23% — of organisations are scaling an agentic AI system in their enterprise (McKinsey, 2025).
- 69% — of service professionals use at least one form of AI — 39% use agentic AI specifically (Tidio (citing Salesforce), 2025).
of organisations are at least experimenting with AI agents
23% report scaling agentic AI in at least one function, and an additional 39% have begun experimenting.
How many companies have scaled AI agents?
23% of organisations report scaling agentic AI in at least one function, with a further 39% experimenting. But in any given business function, no more than ~10% have reached production scale — agents are widely piloted but narrowly deployed.
Which function uses AI agents the most?
Customer service is the fastest-maturing agentic AI vertical. 69% of service professionals use at least one form of AI and 39% specifically use agentic AI — higher than any other function. Sales and IT follow, with marketing and HR lagging.
How fast is agentic AI growing?
It is the fastest-growing category inside the broader AI adoption curve. Nearly half (47%) of Y Combinator's Spring 2025 batch is building AI agents, and agents now account for the largest share of new AI product launches at the application layer.
Supporting Data
of organisations are scaling an agentic AI system in their enterprise
McKinsey, 2025
of service professionals use at least one form of AI — 39% use agentic AI specifically
Tidio (citing Salesforce), 2025
of service professionals use at least one form of AI — 39% specifically use agentic AI
Tidio (citing Salesforce), 2025
Recommended Citation
AI Statistics Center, citing McKinsey (2025). https://aistatisticscenter.com/answers/what-percentage-of-companies-use-ai-agents
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